How can we help you today?

Below are links to all kinds of car rental info you might need. Whether you’re a busy business type or a person in desperate need of wheels, we hope you find what you’re looking for here at our Aerodrive FAQ page.

How to contact us?

When you need help, sometimes it’s just easier to talk. You can call our friendly Customer Service Team on 1300 AERODRIVE (1300 237 637) or +64 9666 5113 International number or come say Hi in person at any of our Aerodrive Australia Car Rental branches.

Are there any hidden costs?

There are no additional fees, apart from our standard admin fees, mentioned in our Terms and Conditions.

Can I drive off road or on the beach?

You are prohibited to drive our vehicles off road or on the beach. Please refer to our Terms and Conditions. A minimum penalty of $2500 may apply.

Can I drive on a foreign driving license?

We accept full valid driver’s licenses from most countries, as long as your overseas license is in English or you have government approved translation/International Permit.

Can I drop my car off after hours?

  • Sydney branch – Only within 04:30-07:00 & 21:00-22:30. On entry you will be met by Park On King concierge and directed to Aerodrive’s return bays/parking. They will park the vehicle and return the keys to Park On King shuttle reception. Shuttle service will return you to the airport.
  • Gold Coast branch – Only within 0400-0700 & 1500-2130 (Monday-Friday) 1300-2130 (Saturday and Sunday). You can drop off the car at Ezyparking. Then hand the keys to the Ezyparking staff at the counter right next to the Aerodrive’s. Their shuttle will take you to the airport.
  • Melbourne branch – Simply proceed to our Melbourne Airport branch in Ace Airport Parking. You will be met by our staff to check-in the vehicle. Our 24-hour shuttle service will return you to the airport.
Show more

Can I extend my rental?

A minimum of 24 hours is required for extensions to your contract. Due to limited availability in high season, we cannot guarantee any extension, but we will endeavor to accommodate your request.

Can I hire a car without a credit card?

If you do not have a credit card, you are still able to hire a car using your Debit Card, however you will need to reduce your excess liability to minimum by purchasing our Collision Damage Waiver package or we will charge a pre-authorisation deposit which will be held for the entire rental period.

For more information, on this package please see “What is CDW” and our Terms & Conditions.

Can I make changes to my booking?

You can make changes to your booking at any time, at no additional cost by calling or sending us an email, or through the ‘Manage’ section found on the upper right hand side of the website (only for cancellations).

Can I smoke in the vehicle?

For the comfort of all our customers we request that you DO NOT SMOKE in our vehicles.

Should the car smell of smoke on arrival, a valet charge of $200 minimum will be charged.

Do I pay a deposit ?

Full payment will only be deducted on the day you collect the vehicle. For online bookings, this feature will be available soon.

How can I pay for my rental?

Payment is made when you collect your vehicle. We accept Visa and MasterCard.

A copy of the contract will be provided upon completion of the paperwork, and will include the payment method which can be used as an invoice for tax purposes.

How do I collect my vehicle?

Aerodrive Car Rental offers free premium shuttle buses, which will collect you from either the International or Domestic arrivals terminal. In order to receive this free service, simply call us on your arrival:

Sydney Branch – Please call us on (+61) 499 033 473 or 1300 237637 when you reach the pick-up area so we can arrange a shuttle for you.

  • Domestic Flights
    Domestic (Terminal 2): Turn left out of the terminal and wait at the road bend, Bay #5 for shuttle pick-up.
    Domestic (Terminal 3): Turn right out of the terminal and meet at the road, Bay #5 bend for shuttle pick-up.
  • International Flights
    International (Terminal 1): Turn right after coming out of the Arrivals terminal and wait at Bay #22 opposite the Rydges Hotel at the MINI BUS WAITING AREA.

Operating hours: 0800-2100. (Shuttle service and pick-up time is from 7:00 am to 8:30 pm only). Visit our Sydney airport location page for more details.

Gold Coast Branch– For a free airport pick-up: Please call +61 756585522+61 457663564 or 1300 237637. Proceed to the departures Check-in end of the airport. Then follow the signs to the bus and shuttle pick-up point and look out for a white EZYPARKING shuttle van. Our driver will pick you up within 5-10 minutes. Operating hours are 0700-1500 QLD time (Monday- Friday) and 0700-1300 QLD (Saturday and Sunday). (Shuttle service and pick-up time are from 0700-1430 QLD time (Monday- Friday) and 0700-1230 QLD (Saturday and Sunday).). Visit our Gold Coast Airport location page for more details.

Melbourne Branch– Please call us on (+61) 467888085 or (+61) 1300 237637  to arrange a shuttle bus and you will be directed to your closest pick-up point to transfer you straight to our depot. All buses are able to stop in the authorised drop-off points located at the:

  • Front of the T2 International Terminal, Lane 2, ground level at Zone E (also opposite the Park Royal).
  • Access to T4 (Jetstar, Tiger, and Rex), T3 Domestic Terminal (Virgin Australia), T2 International Terminal and T1 Domestic Terminal (Qantas) is via pedestrian crossings at each end of Zone E.

It is a short 5-minute walk to all terminals from our central location on the airport forecourt. An orange Ace Airport Parking van will be there within 15 minutes. Operating hours: 0800-2100. (Shuttle service and pick-up time is from 7:00 am to 8:30 pm only). Visit our Melbourne airport location page for more details.

Show more

Are there limitations to the Shuttle Service?

    1. Pick-ups for large groups (8+ passengers)
    When collecting a vehicle at our depot, our shuttle service provider can only accommodate the driver(s) who will be needing to sign the rental documents. For this reason, we request for the remaining passengers to wait at the airport.
    2. Pick-ups with infants (12 months and below)
    Our buses are not licensed to transport babies to the depot. Hence, we suggest one parent/partner (if both parents/partners are travelling) to stay with the infant at the airport while the other goes with the shuttle to come and collect the vehicle with a baby seat.
    3. PARK ON KING business hours: 04:30 AM – 22:30 PM
Show more

How do I pay infringement fees or tickets?

We do not pay infringement fees or tickets on behalf of the customer. We will send a notice of infringement and the renter has to pay it direct to the issuing authorities.


How do I pay tolls?

There are two ways to pay for tolls:

Toll Day Pass – Allows unlimited tolls combined under one daily charge. This will mean saving money when crossing numerous tollways. Charges for the Toll Pass will appear on your invoice. You can choose to take this option at any time during your rental – at the rental counter or when returning a vehicle. Rates below differ per state where the car was collected (GST included):

NSW: $18.70 per rental day
VIC: $17.00 per rental day
QLD: $13.20 per rental day
ACT: $12.10 per rental day
SA: $12.10 per rental day

Charge Later – No need to purchase tolls as we also manage toll payments and these are linked to your rental agreement. The payment for toll + processing/admin fee of $3.30/day will be taken using your credit card details on file.

Show more

What happens if the car breaks down?

We are very confident of the quality of our vehicles and the how they are maintained, however in such an event please contact us so we can provide you the roadside assistance number of your car.

Please note this policy is FREE for MECHANICAL breakdowns only. All other call outs will be subject to the relevant charges.

What if I have an accident?

lIn the unfortunate event of an accident in your rental vehicle, we will ask that you do not admit liability in any circumstance.

Please always fill out the Incident report form in the Document wallet (orange pamphlet) provided when you picked up the car. If this is not available, you can note these information:

  • Location of accident
  • Time of accident
  • Description
  • Name of driver Third party
  • Registration # of Third party car
  • Phone of Third party
  • Email of Third party
  • Was police involved?
  • Name of Officer
  • Incident File #
  • This form will prompt you to ask the correct questions in order to make a claim on your behalf. All accidents must be reported to an Aerodrive Car Rental office the day it happens, as well as complete a claims forms with one of our representatives. We do not guarantee to replace the vehicle if you are liable for the accident.


Show more

What if I’m late returning the car?

Each customer receives a one hour grace period on their booking, however, an extra day is charged if the car is returned after the grace period.

What is CDW?

CDW stands for Collision Damage Waiver (full cover). It’s optional coverage that allows you to reduce your liability. It covers you for any damage to the panel of the vehicle as well as glass protection (stone chips, cracks).  The following is the standard liability for our vehicles:

  • $2500 for small, medium vehicles;
  • $3500 for large SUV and people movers (8 seaters); and
  • $4500 for luxury SUVs

(Deductible regardless of fault)

Other coverages are available such as Partial Damage Waiver, Tyre Damage Waiver and Tyre and Glass Damage Waiver. Feel free to ask our customer service representatives for more details.

Show more

What is included in my rate?

All our standard rates include:

  • Unlimited kilometers
  • Standard liability excess (Additional options available)
  • Goods and Service Tax (GST) at 10%
  • 24/7 Roadside Assistance

What is the cancellation policy?

We offer free cancellations on all bookings cancelled 48 hours or more prior to collection, however, if the booking is cancelled on the day of pick-up, a 50% penalty charge will apply on the total rental amount.

What is the minimum age to rent a vehicle?

The minimum age to hire a vehicle with Aerodrive Car Rental is 21 years.

What is a Premium Location Fee (PLF)?

This fee only applies in Christchurch Airport as the branch operates in-terminal. This is a $46 (includes GST) charge on top of the rental fee.

How long will it take for my bond to be returned?

After you’ve returned the vehicle, it can take anywhere from 2-10 days for the money to be available in your account. The amount of time it takes depends on your bank.