How can we help you today?

Below are links to all kinds of car rental info you might need. Whether you’re a busy business type or a person in desperate need of wheels, we hope you find what you’re looking for here at Aerodrive Car Rental Help.

How to contact us?

When you need help, sometimes it’s just easier to talk. You can call our friendly Customer Service Team on 1300 AERODRIVE (1300 237 637) or +64 9666 5113 International number or come say Hi in person at our Aerodrive Car Rental Sydney Airport branch

Are there any hidden costs?

There are no additional fees, apart from our standard admin fees, mentioned in our Terms & Conditions.

Can I drive off road or on the beach?

You are prohibited to drive our vehicles off road or on the beach. Please refer to our Terms and Conditions. A minimum penalty of $2500 may apply.

Can I drive on a foreign driving licence?

We accept full valid driver’s licences from most countries, as long as your overseas licence is in English or you have government approved translation/International Permit.

Can I drop my car off after hours?

We have an option for returning a car after business hours (after 1800) for a fee of $49.00 AUD. Customers can park at the outer self-park area. They can also avail of the free shuttle to the airport through Park & Fly only until 2200 pm.

Kindly note that the rental agreement will be closed off only after vehicle inspection on the next business day. This and other applicable charges will be communicated by email. For more information, please refer to our Terms & Conditions.

Can I extend my rental?

A minimum of 24 hours is required for extensions to your contract. Due to limited availability in high season, we cannot guarantee any extension, but we will endeavour to accommodate your request.

Can I hire a car without a credit card?

If you do not have a credit card, you are still able to hire a car using your Debit Card, however you will need to reduce your excess liability to minimum by purchasing our Collision Damage Waiver package.

For more information, on this package please see “What is CDW”.

Can I make changes to my booking?

You can make changes to your booking at any time, at no additional cost by calling or sending us an email, or through the ‘Manage’ section found on the upper right hand side of the website (only for cancellations).

Can I smoke in the vehicle?

For the comfort of all our customers we request that you DO NOT SMOKE in our vehicles.

Should the car smell of smoke on arrival, a valet charge of $200 minimum will be charged.

Do I pay a deposit ?

Full payment will only be deducted on the day you collect the vehicle. For online bookings, this feature will be available soon.

How can I pay for my rental?

Payment is made when you collect your vehicle. We accept Cash, Visa, MasterCard and EFTPOS.

A copy of the contract will be provided upon completion of the paperwork, and will include the payment method which can be used as an invoice for tax purposes.

How do I collect my vehicle?

  • Sydney –
  • Address: 289 King Street, Mascot New South Wales 2020
  • Contact number: 1300 237637 / 1800 289 289
  • Domestic Flights

Space Shuttle pick-up location is at the horseshoe bend (Terminal 2 Shuttles) at BAY #4. Look out for a shuttle van that says SPACE SHUTTLE/WILSON PARKING

      •International Flights

Space Shuttle pick-up location will be in front of the Rydges Hotel at BAY #20. Look out for a shuttle van that says SPACE SHUTTLE/WILSON PARKING.

  • Gold Coast – For a free airport pick-up: Please call 1300 237637 or 07 5610 1657. Proceed to the departures Check-in end of the airport. Then follow the signs to the bus and shuttle pick-up point and look out for a white EZYPARKING shuttle van. Our driver will pick you up within 5-10 minutes.
    (Shuttle service and pick-up time is from 7:00 am to 5:30 pm only)
    Visit our Gold Coast Airport location page for more details.
  • NOTE: Pick-ups for large groups (8+ passengers)
    When collecting a vehicle at our depot, our shuttle service provider can only accommodate the driver(s) who will be needing to sign the rental documents. For this reason, we request for the remaining passengers to wait at the airport.

Are there limitations to the Shuttle Service?

1. Pick-ups for large groups (8+ passengers)
When collecting a vehicle at our depot, our shuttle service provider can only accommodate the driver(s) who will be needing to sign the rental documents. For this reason, we request for the remaining passengers to wait at the airport.

2. Pick-ups with infants (12 months and below)
Our buses are not licensed to transport babies to the depot. Hence, we suggest one parent/partner (if both parents/partners are travelling) to stay with the infant at the airport while the other goes with the shuttle to come and collect the vehicle with a baby seat.

3. Shuttle service schedule
Shuttle runs until 10pm for late car returns.

How do I pay infringement fees or tickets?

We do not pay infringement fees or tickets on behalf of the customer. We will send a notice of infringement and the renter has to pay it direct to the issuing authorities.

 

How do I pay tolls?

You do not have to purchase toll. We manage toll payments and these are linked to your rental agreement. The payment for toll + processing/admin fee of $3.30/day will be taken using your credit card details on file.

What happens if the car breaks down?

We are very confident of the quality of our vehicles and the how they are maintained, however in such an event please contact the Right2Drive on 1300 100 121. This information can also be found on the green sticker attached on the window of our cars.

Please note this policy is FREE for MECHANICAL breakdowns only. All other call outs will be subject to the relevant charges.

What if I have an accident?

In the unfortunate event of an accident in your rental vehicle, we will ask that you do not admit liability in any circumstance.

Please always fill out the Incident report form in the Document wallet (orange pamphlet) provided when you picked up the car. If this is not available, you can note these information:

-Location of accident
-Time of accident
-Description
-Name of driver Third party
-Registration # of Third party car
-Phone of Third party
-Email of Third party
-Was police involved?
-Name of Officer
-Incident File #

-This form will prompt you to ask the correct questions in order to make a claim on your behalf. All accidents must be reported to an Aerodrive Car Rental office the day it happens, as well as complete a claims forms with one of our representatives.

We do not guarantee to replace the vehicle if you are liable for the accident.

What if I’m late returning the car?

Each customer receives a one hour grace period on their booking, however, an extra day is charged if the car is returned after the grace period. Also, if you return the car after business hours, a $49 fee applies and the rental agreement is closed off on the next business hours. Please inform the branch if the vehicle will be returned after the agreed time.

What is CDW?

CDW stands for Collision Damage Waiver (full cover). It’s optional coverage that allows you to reduce your liability. It covers you for any damage to the panel of the vehicle as well as glass protection (stone chips, cracks).  The following is the standard liability for our vehicles:

  • $2500 for small, medium vehicles;
  • $3500 for large SUV and people movers (8 seaters); and
  • $4500 for luxury SUVs

(Deductible regardless of fault)

What is included in my rate?

All our standard rates include:

  • Unlimited kilometers
  • Standard liability excess (Additional options available)
  • Goods and Service Tax (GST) at 10%
  • 24/7 Roadside Assistance

What is the cancellation policy?

We offer free cancellations on all bookings cancelled 48 hours or more prior to collection, however, if the booking is cancelled on the day of pick-up, a 50% penalty charge will apply on the total rental amount.

What is the minimum age to rent a vehicle?

The minimum age to hire a vehicle with Aerodrive Car Rental is 21 years.